At ebit Support, we are committed to providing you with high-quality services that meet your needs and exceed your expectations. However, we understand that things may not always go according to plan, and cancellations or refunds might be necessary. This policy outlines the circumstances under which you can request a refund or cancel a service booked through the ebit Support mobile app or website.

Unavailability of Service Provider

You may cancel any booking free of charge until the provider accepts it.
To cancel, open the ebit Support Customer App, go to your booking details, and tap “Cancel Booking.”
If you cancel before the provider accepts your booking, you will receive a full refund of the service fee for advance booking services.

Provider Unable to Attend

In the rare event that a service provider is unable to attend the scheduled appointment due to unforeseen circumstances, the provider may decline the service. In that situation, you may:

• Reschedule your appointment: We will help arrange a new appointment time that suits your schedule.

• Cancel your booking and receive a full refund: No cancellation fee will be applied (for advance booking services).

Refunds

Refunds for eligible services will be processed into the user’s in-app wallet, if the service is based on an advance booking.

The following situations are not eligible for a full refund:

• You cancel your booking after the provider has accepted it.

• You are not satisfied with the quality of work, but the provider completed the service as described.

• You experience minor delays or inconveniences during the service.

• You request changes to the service scope after the provider arrives, which may lead to additional charges.